Frequently Asked Questions

What is your return policy?

As most of our items are made-to-order or customized, all sales are FINAL (unless there is a product defect or the wrong item was sent in your package). Please carefully read item descriptions prior to ordering. If you have a problem with your order, please reach out to us as soon as you receive your items and we will do our best to help.

I need help with my order. How can I contact you?

If you have a question or concern regarding an order, please send us an email to . We will respond as soon as we are able!

Where can I purchase your products? Where do you ship?

You can shop us online. Select products are available at some small shops across Canada. We ship across Canada and the United States.

What colour markers do Doodle Dolls come with?

We do our very BEST to ensure each package has the same colours, though at times colours may vary due to product availability. The colours pictured online may differ from what you receive. Unfortunarely due to order volumes, we cannot accept custom requests.